We're updating our billing system to ensure timely payments and maintain a smooth service experience for all our valued customers.
Here's a breakdown of the new penalty charge policy:
1. Invoice Due Date:
- All invoices are due within 30 days of the invoice date. This grace period allows you ample time to review and process your invoice.
2. Late Payment Period:
- After 10 days from the original due date, your invoice is considered late.
3. Penalty Charge:
- A 1.5% penalty will be applied to the outstanding invoice amount every month after the initial 10 day grace period.
- Example: If your invoice is due on June 1st, and payment is not received by June 11th, a 1.5% penalty will be added to the invoice amount on July 1st. This penalty will continue to be applied on the 1st of each month until the invoice is paid in full.
Why is this change necessary?
- Maintaining Service Quality: Timely payments help us maintain the high quality of service you expect from Endsofttech.
- Fairness to All Customers: This policy ensures that everyone contributes to the cost of providing our services.
- Managing Administrative Costs: Late payments require additional administrative effort, which is reflected in the penalty charge.
We are committed to transparency and clear communication:
- Updated Terms and Conditions: You can find the complete details of this policy in our updated Terms and Conditions, available on our website.
- Invoice Reminders: You will receive email reminders about upcoming due dates and any outstanding balances.
- Customer Support: Our dedicated customer support team is available to answer any questions or address any concerns you may have regarding your invoices.
We believe this change will benefit everyone by promoting timely payments and ensuring a sustainable and reliable service for all our customers.
Friday, August 16, 2024